Question 1

Is my money safe if the creator doesn't deliver a good video?

Accepted Answer

Yes. Your payment is held securely in escrow. Funds are only released to the creator after you review and approve the final video.

Question 2

Do I have to handle couriering my product?

Accepted Answer

Not at all. GigLobby features built-in logistics. We pick up the product from your address, deliver it to the creator, and return it back to you at minimal charges.

Question 3

What if I need changes in the video?

Accepted Answer

We offer guaranteed free revisions based on your package (1 for Starter, 3 for Pro). You can easily chat with the creator in the app to request modifications.

Question 4

How do you determine the pricing?

Accepted Answer

Pricing is completely transparent and fixed. It is based on the individual creator's quality, experience tier, and the package (Starter/Pro) you choose.

Question 5

Can I get my video delivered faster?

Accepted Answer

Yes! You can choose our priority Fast-Track delivery option during checkout to get your ad ready urgently.

Question 6

What is UGC and why do I need it for my brand?

Accepted Answer

User-Generated Content (UGC) consists of authentic, creator-made videos that look native to social platforms like TikTok and Instagram. It drives significantly higher engagement, trust, and conversion rates compared to highly-produced traditional commercials.

Question 7

How do I find the best creator for my campaign?

Accepted Answer

GigLobby makes it effortless. You can either browse vetted creators by niche and tier in our marketplace, or post an open brief and let the perfect creators pitch their ideas directly to your Lobby.

Help Center

Questions brands ask before they start