Question 1

Is my money safe if the creator doesn't deliver?

Accepted Answer

Yes. Payment is held in escrow and released only after you approve the final video (or per automatic approval policy).

Question 2

Do I have to handle couriering my product?

Accepted Answer

No. GigLobby manages pickup, delivery to the creator, and return where applicable.

Question 3

What if I need changes in the video?

Accepted Answer

Free revisions — 1 for Starter, 3 for Pro — requested via in-app chat.

Question 4

How is pricing determined?

Accepted Answer

Transparent fixed pricing by creator tier (A/B/C) and Starter or Pro package.

Question 5

Can I get my video delivered faster?

Accepted Answer

Yes — choose Fast-Track priority delivery at checkout in the app.

Question 6

How do creators get paid?

Accepted Answer

Earnings move to the creator wallet after brand approval (or automatic approval per policy).

Help Center

Frequently asked questions