Terms of Service

AGREEMENT TO OUR LEGAL TERMS

We are Giglobby ('Company', 'we', 'us', or 'our'), a company registered in India at Ward No. 20, Radha Bag Colony, Gayatri Mandir, Chomu, Jaipur, Rajasthan 303702, India.

We operate the website https://www.giglobby.com (the 'Site'), the mobile application Giglobby (the 'App'), and any other related products and services that refer or link to these legal terms (collectively, the 'Services').

GigLobby is a creator marketplace that connects brands with verified content creators for UGC (User-Generated Content) collaborations. Brands can discover creators, place direct order for UGC video ads, manage campaigns, send products, review content, and process payments. Creators can receive campaign requests, create content, submit deliverables, and earn payments for completed work.

You can contact us at:

Email: support@giglobby.com
Phone: +91 9529556809
Address: Ward No. 20, Radha Bag Colony, Gayatri Mandir, Chomu, Jaipur, Rajasthan 303702, India

These Legal Terms constitute a legally binding agreement between you and Giglobby concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH THESE LEGAL TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We will provide prior notice of any material changes by posting on the platform or notifying you at support@giglobby.com. Continued use after the effective date of any changes constitutes your agreement to the modified terms.

Age Requirement: The Services are intended for users who are at least 18 years of age, in compliance with India's Digital Personal Data Protection Act, 2023. Users between 13 and 17 years of age may only use the Services with verifiable parental or guardian consent, and the parent or guardian must agree to these Legal Terms on their behalf.

We recommend that you save or print a copy of these Legal Terms for your records.

1 OUR SERVICES

The information provided through the Services is not intended for distribution in any jurisdiction where such distribution would be contrary to law or would subject us to any registration requirement. Those who access the Services from other locations do so on their own initiative and are solely responsible for compliance with applicable local laws.

2 INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We own or are licensed to use all intellectual property rights in our Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics (collectively, the 'Content'), and all trademarks, service marks, and logos (the 'Marks'). Our Content and Marks are protected by copyright and trademark laws and international treaties. The Content and Marks are provided 'AS IS' for your personal, non-commercial use or internal business purposes only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to: (a) access the Services; and (b) download or print Content to which you have properly gained access, solely for personal, non-commercial, or internal business use.

No part of the Services, Content, or Marks may be copied, reproduced, republished, transmitted, distributed, sold, or exploited for any commercial purpose without our express prior written permission. Permission requests should be sent to support@giglobby.com.

Any breach of these Intellectual Property Rights constitutes a material breach of these Legal Terms and your right to use the Services terminates immediately.

Your Submissions and Contributions

Submissions: By sending us questions, comments, suggestions, or feedback ('Submissions'), you assign all intellectual property rights in such Submissions to us. We shall own Submissions and be entitled to unrestricted use without compensation to you.

Contributions: The Services may allow you to create, submit, or transmit content ('Contributions'). When you post Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide licence to use, copy, reproduce, distribute, sell, publish, and exploit your Contributions for any lawful purpose, including commercial and advertising purposes.

You are responsible for what you post. By submitting Contributions, you confirm they will not be illegal, harassing, hateful, defamatory, obscene, sexually explicit, false, or misleading. You warrant that your Contributions are original or that you hold all necessary rights. You are solely responsible for your Contributions and agree to reimburse us for any losses arising from your breach of these terms.

We may remove or edit your Contributions at any time without notice if we reasonably consider them harmful or in breach of these Legal Terms.

3 USER REPRESENTATIONS

By using the Services, you represent and warrant that:

All registration information you submit is true, accurate, current, and complete, and you will maintain its accuracy.
You have the legal capacity to agree to and comply with these Legal Terms.
You are at least 18 years of age, or between 13 and 17 with verifiable parental or guardian consent.
You will not access the Services through automated or non-human means (bots, scripts, etc.).
You will not use the Services for any illegal or unauthorised purpose.
Your use of the Services will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, or incomplete, we reserve the right to suspend or terminate your account and refuse any current or future use of the Services.

4 USER REGISTRATION

You may be required to register to access certain features of the Services. You agree to keep your password confidential and are solely responsible for all activity under your account. We reserve the right to remove, reclaim, or change a username that we determine, in our sole discretion, to be inappropriate, obscene, or otherwise objectionable.

5 PURCHASES, PAYMENT, AND TAXES

We accept the following payment methods: Mastercard, Visa, UPI, Credit Card, Debit Card, and Net Banking. All payments are in Indian Rupees (INR).

You agree to provide current, complete, and accurate payment information and to promptly update it as necessary. Applicable taxex, if any, shall be charged in accordance with Indian law.

We may change prices at any time. We reserve the right to correct pricing errors even after payment has been received. We may refuse or cancel any order at our sole discretion, including transactions that appear fraudulent, abusive, deceptive, or in violation of these Terms.

You authorise us to charge your chosen payment method for all amounts payable upon placing an order.

6 REFUND AND CANCELLATION POLICY

All refunds and cancellations are governed by GigLobby's Refund & Cancellation Policy, available at https://www.giglobby.com/refund-policy, which is incorporated into these Terms by reference.

Refund requests must be raised through the in-app dispute mechanism or by contacting support@giglobby.com within 7 days of the trigger event. GigLobby's decision on refund eligibility is final.

Nothing in this section limits your statutory rights under the Consumer Protection Act, 2019 (India) or other applicable consumer protection laws.

7 PROHIBITED ACTIVITIES

You may not use the Services for any purpose other than those for which we make them available. The following activities are strictly prohibited:

General Prohibited Conduct

Systematically retrieving data from the Services to create databases or directories without written permission.
Tricking, defrauding, or misleading us or other users, including attempting to obtain sensitive account information.
Circumventing or interfering with security features of the Services.
Disparaging or harming the Services or our reputation.
Using information from the Services to harass, abuse, or harm another person.
Submitting false abuse reports or making improper use of support services.
Using the Services in violation of any applicable laws or regulations.
Uploading or transmitting viruses, Trojan horses, spyware, or any malicious code.
Engaging in any automated use of the system (bots, scrapers, data harvesting tools).
Deleting copyright or proprietary notices from any Content.
Impersonating another user, person, creator, brand, or organisation.
Creating multiple accounts to evade restrictions, suspensions, or platform rules.
Attempting to reverse engineer, decompile, or disassemble any part of the Services.
Selling or otherwise transferring your account or profile.
Exploiting platform bugs, vulnerabilities, or security weaknesses.

Platform Integrity

Brands and creators must not attempt to bypass GigLobby to avoid platform fees or commissions.
Sharing personal contact details, payment details, phone numbers, email addresses, or social handles to facilitate off-platform transactions is prohibited.
Any attempt to complete deals outside GigLobby after a connection is made through the platform may result in immediate account suspension or termination.
Using GigLobby to collect creator data or content without a legitimate business purpose is prohibited.

Content Standards

Uploading, selling, or delivering stolen, plagiarised, or unauthorised content is prohibited.
Using another person's videos, photos, voice, likeness, trademarks, or intellectual property without permission is prohibited.
AI-generated personas must not be presented as real individuals without clear, prominent disclosure.
Content containing pornography, explicit nudity, illegal activities, hate speech, harassment, threats, violence, or harmful conduct is prohibited.
Content promoting scams, fraud, deceptive marketing, or misleading claims is prohibited.

Brand Obligations

Brands must provide genuine campaign requirements and accurate product information.
Brands must not create fake campaigns or misleading opportunities with no genuine intent to collaborate.
Brands must not pressure creators into unlawful, deceptive, or undisclosed advertising practices.
Brands must not use creator content beyond agreed licensing terms.
Brands must not request illegal, sexually explicit, discriminatory, or policy-violating content.
Brands must not attempt to obtain free work or additional deliverables beyond what was agreed.

8 USER GENERATED CONTRIBUTIONS

The Services may invite you to create, submit, post, or transmit content including text, video, audio, photographs, graphics, comments, or other material ('Contributions'). Contributions may be viewable by other users and treated as non-confidential and non-proprietary. By making any Contributions, you represent and warrant that:

Your Contributions do not infringe the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner, or hold all necessary licences and permissions for your Contributions.
You have obtained written consent from each identifiable individual featured in your Contributions.
Your Contributions are not false, inaccurate, misleading, or unsolicited advertising.
Your Contributions do not contain obscene, violent, harassing, libellous, or otherwise objectionable content.
Your Contributions do not violate any applicable law, regulation, or third-party rights, including laws regarding child safety and minors.

Violations may result in termination or suspension of your right to use the Services.

9 CONTRIBUTION LICENCE

By posting, uploading, or submitting Contributions to the Services, you grant GigLobby a non-exclusive, worldwide, royalty-free licence to host, store, display, process, and distribute your Contributions solely for the purpose of operating, maintaining, improving, promoting, and facilitating the Services.

You retain full ownership of your Contributions and all associated intellectual property rights. Nothing in these Legal Terms transfers ownership of your Contributions to GigLobby. Ownership and usage rights of campaign content shall be governed by the licensing terms specified in the applicable campaign order, campaign details, or any separate agreement between the Brand and Creator.

You are solely responsible for your Contributions and represent that you have all necessary rights, permissions, and consents to submit and share such content through the Services.

We reserve the right to review, restrict, remove, or disable access to any Contributions that violate these Legal Terms, applicable laws, third-party rights, or the safety and integrity of the Services.

10 GUIDELINES FOR REVIEWS

Where we provide areas for reviews or ratings, you must comply with the following:

You should have firsthand experience with the person or entity being reviewed.
Reviews must not contain offensive, abusive, racist, hateful, or discriminatory language.
Reviews must not reference illegal activity or make conclusions as to the legality of conduct.
You must not post false or misleading statements or organise campaigns to post biased reviews.
You must not post reviews if you are affiliated with a competitor of the reviewed party.

We may accept, reject, or remove reviews in our sole discretion. Reviews do not represent our opinions or endorsements. By posting a review, you grant us a perpetual, worldwide, royalty-free, assignable licence to reproduce, modify, translate, display, and distribute that review.

11 MOBILE APPLICATION LICENCE

Use Licence

We grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices owned or controlled by you, strictly in accordance with these Legal Terms. You shall not:

Decompile, reverse engineer, disassemble, or attempt to derive the source code of the App.
Make any modification, adaptation, or derivative work from the App.
Violate any applicable laws or regulations in connection with your use of the App.
Remove, alter, or obscure any proprietary notice in the App.
Use the App for any revenue-generating purpose other than as intended.
Make the App available for simultaneous access by multiple devices on a shared network.
Use the App to create a competing product or service.
Use the App to send automated queries or unsolicited commercial messages.

Apple and Android Devices

When you obtain the App from the Apple App Store or Google Play: (1) the licence is limited to use on Apple iOS or Android devices; (2) we are responsible for maintenance and support as specified in these Legal Terms; (3) App Distributors may issue refunds of the purchase price in cases of App failure; (4) you represent that you are not in an embargoed country or on any restricted-party list; (5) you must comply with applicable third-party terms when using the App; and (6) App Distributors are third-party beneficiaries of this mobile application licence.

12 THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites or content that we do not investigate, monitor, or control. We are not responsible for the accuracy, appropriateness, or completeness of third-party content and do not endorse it. If you access third-party websites, these Legal Terms no longer govern and you do so at your own risk. We take no responsibility for purchases made through third-party websites and you agree to hold us harmless from any harm resulting from third-party content or websites.

13 SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against any person who violates the law or these Legal Terms, including reporting to law enforcement authorities; (3) refuse, restrict, or disable access to any Contributions or content at our sole discretion; (4) remove excessive or burdensome files without notice; and (5) otherwise manage the Services to protect our rights and ensure proper functioning.

14 PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at https://www.giglobby.com/privacy-policy, which is incorporated into these Legal Terms by reference. By using the Services, you agree to be bound by our Privacy Policy.

The Services are primarily hosted in India. If you access the Services from outside India, you acknowledge that your data may be transferred to and processed in India. Such transfers are subject to our Privacy Policy and applicable data protection laws, including India's Digital Personal Data Protection Act, 2023. By continuing to use the Services, you expressly consent to such transfer and processing.

15 COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe any material on the Services infringes a copyright you own or control, please notify us immediately at support@giglobby.com with full details of the alleged infringement. Please note that you may be held liable for damages if you make material misrepresentations in any such notification. If you are unsure whether material infringes your copyright, we recommend consulting a legal professional first.

16 TERM AND TERMINATION

These Legal Terms remain in full force while you use the Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to the Services — including by blocking IP addresses — to any person for any reason, including breach of any representation, warranty, or obligation under these Legal Terms or any applicable law.

We may terminate or suspend your account and delete any content or information you have posted at any time, without warning, at our sole discretion. If we terminate or suspend your account, you are prohibited from creating a new account under any name, including a false, borrowed, or third-party name. We reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive relief.

17 MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time and for any reason without notice. We have no obligation to update any information on the Services and are not liable for any modification, suspension, or discontinuance of the Services.

We cannot guarantee uninterrupted availability of the Services. We may experience technical issues requiring maintenance. We have no liability for any loss, damage, or inconvenience caused by your inability to access the Services during any downtime.

18 GOVERNING LAW

These Legal Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You irrevocably consent to the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India to resolve any dispute arising from or in connection with these Legal Terms.

19 DISPUTE RESOLUTION

Informal Negotiations

Before initiating formal proceedings, both parties agree to first attempt to resolve any dispute informally for at least thirty (30) days from the date of written notice from the aggrieved party.

Binding Arbitration

If informal negotiation fails, any dispute arising out of or in connection with these Legal Terms shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or, failing agreement, appointed in accordance with the said Act. The seat of arbitration shall be Jaipur, Rajasthan, India. Proceedings shall be conducted in English. The governing substantive law shall be the law of India.

Restrictions

All arbitration shall be conducted on an individual basis. No arbitration shall be joined with any other proceeding. There is no right or authority for any dispute to be arbitrated on a class-action basis or in any representative capacity.

Exceptions

The following disputes are not subject to the above arbitration provisions: (a) disputes seeking to enforce or protect intellectual property rights; (b) disputes arising from theft, piracy, invasion of privacy, or unauthorised use; and (c) claims for injunctive relief. Such disputes shall be decided by a court of competent jurisdiction in Jaipur, Rajasthan, India.

20 CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors and to change or update information at any time without prior notice.

21 DISCLAIMER

THE SERVICES ARE PROVIDED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT. WE ASSUME NO LIABILITY FOR: (1) ERRORS OR INACCURACIES IN CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE FROM YOUR USE OF THE SERVICES; (3) UNAUTHORISED ACCESS TO OUR SERVERS OR YOUR PERSONAL OR FINANCIAL INFORMATION; (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (5) BUGS, VIRUSES, OR SIMILAR HARMFUL CODE TRANSMITTED THROUGH THE SERVICES; OR (6) ANY ERRORS OR LOSSES RESULTING FROM USE OF ANY CONTENT POSTED VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE OFFERED BY A THIRD PARTY THROUGH THE SERVICES.

22 LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE LEGAL TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THE CLAIM AROSE.

Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable Indian law, including the Consumer Protection Act, 2019.

23 INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Giglobby and its subsidiaries, affiliates, officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand — including reasonable legal fees — arising out of or relating to: (1) your Contributions; (2) your use of the Services; (3) your breach of these Legal Terms; (4) your breach of any representation or warranty herein; (5) your violation of any third-party rights, including intellectual property rights; or (6) any harmful act by you toward another user of the Services.

We reserve the right to assume exclusive defence of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defence of such claims. We will make reasonable efforts to notify you of any such claim upon becoming aware of it.

24 USER DATA

We maintain certain data you transmit to the Services for the purpose of managing the Services' performance. Although we perform regular data backups, you are solely responsible for all data you transmit or that relates to your use of the Services. We shall have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from any such loss.

25 ELECTRONIC COMMUNICATIONS AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction records. You waive any rights or requirements under applicable law that require an original physical signature or retention of non-electronic records.

26 MARKETPLACE ROLE AND PLATFORM LIMITATIONS

GigLobby acts solely as a marketplace and intermediary platform connecting brands and creators. GigLobby does not guarantee campaign results, product quality, shipping outcomes, creator performance, or user satisfaction. The responsibility for fulfilling campaign obligations rests with the respective brands and creators.

GigLobby does not guarantee any specific sales, engagement, views, conversions, revenue, or business outcomes from campaigns conducted through the platform. All campaign performance is subject to market conditions and factors outside our control.

GigLobby reserves the right to suspend, restrict, or permanently terminate the accounts of users who violate these Terms, engage in fraudulent activity, abuse the platform, or create risk for other users.

27 OFF-PLATFORM DEALS PROHIBITED

Users are prohibited from bypassing GigLobby to conduct transactions, exchange payments, or establish direct commercial relationships outside the platform for the purpose of avoiding platform fees or commissions. This includes sharing personal contact details, payment details, phone numbers, email addresses, or social media handles to facilitate off-platform transactions.

Any attempt to complete deals outside GigLobby after a connection is made through the platform may result in immediate account suspension or permanent termination. GigLobby reserves the right to pursue any available legal remedies in cases of intentional circumvention of its platform fees.

28 AUTHENTICITY AND CREATOR REPRESENTATION

Creators must accurately represent their identity, audience size, engagement metrics, and content capabilities. The use of stolen content, impersonation, purchased or fake engagement metrics, misleading information, or unauthorised third-party content is strictly prohibited.

AI-generated personas or virtual creators must be clearly and prominently disclosed as such. Representing an AI-generated persona as a real individual is a material breach of these Legal Terms.

29 PRODUCT SHIPMENT AND LOSS

Where a brand ships a product to a creator for campaign purposes, GigLobby arranges all shipments on behalf of the Brand through its integrated logistics partner NimbusPost via API. The Brand pays shipping charges through the platform at order placement but does not select or contract with the courier directly. Therefore, GigLobby is the shipper of record, not the Brand.

In case of transit loss, damage, or theft, GigLobby will raise a claim with NimbusPost on the Brand's behalf. Any compensation recovered from NimbusPost will be passed to the Brand. Transit loss or damage does not automatically entitle the Brand to a refund of the campaign fee.

If a product arrives damaged or unusable, the Creator must notify GigLobby within 24 hours with photographic evidence, after which GigLobby may extend the timeline, arrange replacement, or cancel with full refund. If GigLobby cannot arrange shipment due to platform or logistics error, the Brand receives a full refund of campaign and shipping fees.

30 ESCROW AND PAYMENT RELEASE

Payments made through the platform are held in escrow and released according to GigLobby's platform rules and policies in effect at the time of the transaction. GigLobby operates a 24-hour review window. If a Brand does not approve, reject, or raise a dispute within 24 hours of a Creator marking content as submitted, the order is automatically completed and payment is automatically released to the Creator. Users agree that payment disputes, approval timelines, automatic approvals, penalties, and payout processing will be governed by these platform policies.

GigLobby reserves the right to withhold, reverse, or adjust payments in cases of fraud, breach of these Terms, chargebacks, or disputes. We will notify affected users of any such action as soon as reasonably practicable.

31 MISCELLANEOUS

These Legal Terms, together with any policies or operating rules posted on the Services, constitute the entire agreement between you and Giglobby. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of that right or provision.

We may assign any or all of our rights and obligations to others at any time. We shall not be liable for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control (force majeure).

If any provision of these Legal Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Legal Terms.

32 CONTACT US

To resolve a complaint, report an issue, or receive further information regarding these Legal Terms or the Services, please contact us at:

Giglobby

Ward No. 20, Radha Bag Colony, Gayatri Mandir, Chomu

Jaipur, Rajasthan 303702, India

Phone: +91 9529556809

Email: support@giglobby.com

Website: https://www.giglobby.com

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